Lumera Journeys Privacy Policy  

Introduction

This Privacy Policy outlines Lumera Journeys (" we ", " our " or " the Company ") practices with respect to information collected from users who access our website at Lumerajourneys.com (" Site "), or otherwise share personal information with us (collectively: " Users "). 

Grounds for data collection 

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter " Personal Information ") [add explanation regarding the legal grounds for processing personal information, such as:]

is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.


When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.


We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 

What information we collect?

We collect two types of data and information from Users. 


The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“ Non-personal Information ”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).


The second type of information Personal Information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

 

  • Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
  • [add types of personal information collected, and respective explanations, such as:]
  • Registration information: When you register to our Site you will be asked to provide us certain details such as: full name; e-mail or physical address, and other information.  
  • …
  • …

 

How do we receive information about you?

We receive your Personal Information from various sources:

 

  • When you voluntarily provide us your personal details in order to register on our Site;
  • When you use or access our Site in connection with your use of our services;
  • From third party providers, services and public registers (for example, traffic analytics vendors).

 

What information we collect?

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.


We may use the information for the following:

 

  • Communicating with you – sending you notices regarding our services, providing you with technical information and responding to any customer service issue you may have;
  • To communicate with you and to keep you informed of our latest updates and services;
  • To serve you advertisements when you use our Site (see more under "Advertisements"); 
  • To market our websites and products (see more under "Marketing"); 
  • Conducting statistical and analytical purposes, intended to improve the Site.

 

In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.


In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third party providers, who may be located in different jurisdictions across the world, for any of the following purposes: 

 

  • Hosting and operating our Site;
  • Jotform
  • Providing you with our services, including providing a personalized display of our Site;
  • Storing and processing such information on our behalf; 
  • Serving you with advertisements and assist us in evaluating the success of our advertising campaigns and help us retarget any of our users;
  • Providing you with marketing offers and promotional materials related to our Site and services; 
  • Performing research, technical diagnostics or analytics;


 We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.

User Rights

You may request to: 

 

  1. Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information. 
  2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format. 
  3. Request rectification of your personal information that is in our control.
  4. Request erasure of your personal information. 
  5. Object to the processing of personal information by us. 
  6. Request to restrict processing of your personal information by us.
  7. Lodge a complaint with a supervisory authority.

 


However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements. 


If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:

lumera,journeys@outlook.com

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. 


We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 


A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 


The Site uses the following types of cookies:


a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 


b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 


c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.


Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.


We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy .

Third party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 


This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy. 

How do we safeguard your information?

We take great care in implementing and maintaining the security of the Site and your information. [ explain about your security practices, such as: we employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy] . Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.

Transfer of data outside the EEA 

Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

Advertisements

  We may use a third-party advertising technology to serve advertisements when you access the Site. This technology uses your information with regards to your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser). 


[Add information regarding opt-out options from personalized advertisements, such as:] You may opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/ .

Marketing

We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you. 


Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists. 


Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

Corporate transaction

We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

Minors

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at lumera.journeys@outlook.com.

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

How to contact us

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at lumera.journeys@outlook.com .


Please complete the details of the company


Last Modified June, 1st 2026

Lumera Journeys – Payment Terms & Conditions

Effective Date: June, 1st 2026

These Payment Terms & Conditions (“Agreement”) govern all travel planning, booking, reservation, and related services provided by Lumera Journeys (“Agency,” “we,” “us,” or “our”). By submitting payment, signing a travel agreement, or authorizing Lumera Journeys to make travel arrangements on your behalf, you (“Traveler,” “Client,” or “you”) acknowledge that you have read, understood, and agree to these terms.


1. Professional Service Fees

Lumera Journeys provides professional travel planning, research, itinerary design, booking assistance, supplier coordination, concierge services, and travel support.

Any planning fees, consultation fees, itinerary design fees, booking fees, concierge fees, or other professional service charges are compensation for the Agency’s time and expertise.

These professional service fees are completely separate from the cost of airfare, hotels, cruises, tours, transportation, vacation packages, insurance, or other travel products purchased from third-party suppliers.

Unless otherwise stated in writing:

  • Professional service fees become earned immediately once work begins.
  • Professional service fees are non-refundable under all circumstances.
  • Professional service fees remain due even if:

  • the traveler cancels;
  • the supplier cancels;
  • the traveler changes travel dates;
  • the traveler decides not to travel;
  • visas are denied;
  • border restrictions occur;
  • illness prevents travel;
  • weather impacts travel;
  • the traveler books elsewhere after planning work has begun.

No refunds will be issued for time already spent researching, planning, communicating with suppliers, preparing itineraries, or managing reservations.


2. Deposits and Payments

A deposit may be required to begin booking travel.

Payment schedules are determined by each individual supplier.

Failure to make payments by supplier deadlines may result in:

  • cancellation of reservations;
  • loss of deposits;
  • increased pricing;
  • supplier-imposed penalties;
  • complete forfeiture of the reservation.

Lumera Journeys is not responsible for missed payment deadlines.

The traveler is solely responsible for ensuring payments are made before supplier due dates.


3. Supplier Terms and Conditions

Lumera Journeys acts solely as an independent travel advisor and intermediary between travelers and third-party travel suppliers.

These suppliers include, but are not limited to:

  • airlines
  • hotels
  • resorts
  • cruise lines
  • vacation package providers
  • rail companies
  • transportation providers
  • tour operators
  • excursion companies
  • insurance providers

Each supplier maintains its own:

  • cancellation policies;
  • refund rules;
  • change fees;
  • baggage policies;
  • travel requirements;
  • operational procedures;
  • force majeure policies.

By booking through Lumera Journeys, the traveler expressly agrees to be bound by the terms and conditions of every supplier involved in the booking.

Lumera Journeys does not create, modify, or control supplier policies.

The Agency has no authority to override supplier decisions regarding:

  • refunds;
  • cancellations;
  • schedule changes;
  • denied boarding;
  • overbooking;
  • delays;
  • supplier insolvency;
  • weather disruptions;
  • labor strikes;
  • mechanical failures;
  • government restrictions.

Any refund eligibility is determined solely by the supplier.


4. Prices Are Not Guaranteed

Travel prices are dynamic.

Quoted prices are estimates only and may change without notice until the supplier issues a final booking confirmation and payment has been successfully processed.

Prices may increase due to:

  • supplier pricing updates;
  • airfare changes;
  • hotel inventory fluctuations;
  • cruise pricing adjustments;
  • taxes;
  • fuel surcharges;
  • government fees;
  • currency exchange rate fluctuations;
  • limited availability.

Lumera Journeys cannot guarantee pricing until confirmed by the supplier.

If supplier pricing changes before confirmation, the traveler is responsible for paying any increase or may decline to proceed with the booking.


5. Currency Exchange Fluctuations

Many travel suppliers charge in foreign currencies.

The traveler understands and agrees that:

  • exchange rates may fluctuate;
  • banks and credit card companies determine conversion rates;
  • foreign transaction fees may apply;
  • the final amount charged may differ from quoted estimates.

Lumera Journeys is not responsible for exchange rate differences or foreign transaction fees.


6. Supplier Cancellations and Service Interruptions

Lumera Journeys is not responsible for acts, omissions, or failures of third-party suppliers.

This includes, but is not limited to:

  • airline cancellations;
  • hotel closures;
  • cruise itinerary changes;
  • supplier bankruptcy;
  • strikes;
  • weather events;
  • natural disasters;
  • political unrest;
  • pandemics;
  • mechanical issues;
  • schedule changes;
  • overbooking.

Should a supplier cancel or fail to provide services, any refund, credit, voucher, or compensation is solely governed by that supplier’s policies.

Lumera Journeys cannot guarantee refunds from suppliers.


7. Chargeback Agreement

The traveler acknowledges that Lumera Journeys acts solely as an intermediary for third-party suppliers.

The traveler agrees not to initiate a credit card chargeback, payment dispute, or payment reversal against Lumera Journeys for circumstances involving:

  • supplier cancellation;
  • supplier delays;
  • schedule changes;
  • denied boarding;
  • weather disruptions;
  • hotel disputes;
  • airline service failures;
  • cruise changes;
  • tour cancellations;
  • acts of government;
  • force majeure events;
  • supplier bankruptcy;
  • any failure by a third-party supplier to perform services.

The traveler agrees that any request for refunds related to supplier services must first be pursued through:

  1. the applicable travel supplier;
  2. any available travel insurance policy; or
  3. other remedies available under the supplier’s terms.

This provision does not limit the traveler’s legal rights regarding legitimate disputes over services actually provided by Lumera Journeys or applicable consumer protection laws.

The traveler understands that filing an improper chargeback for services properly rendered by Lumera Journeys may constitute a breach of this Agreement, and Lumera Journeys reserves the right to recover any resulting fees, costs, or attorney’s fees where permitted by law.


8. Travel Insurance Acknowledgment

Travel insurance is strongly recommended for every traveler.

Travel insurance may provide coverage for:

  • trip cancellation;
  • trip interruption;
  • emergency medical expenses;
  • emergency evacuation;
  • baggage loss;
  • baggage delay;
  • travel delays;
  • missed connections;
  • supplier insolvency (where covered);
  • unforeseen emergencies.

The traveler understands that unexpected events may result in significant financial loss if travel insurance is declined. If the traveler declines travel insurance, the traveler acknowledges that:

  • Lumera Journeys recommended travel insurance;
  • the traveler understands the financial risks of traveling uninsured;
  • Lumera Journeys shall not be liable for any financial losses arising from cancellation, illness, injury, medical emergencies, weather, travel interruptions, or supplier default.


9. Refund Policy

Refunds are subject exclusively to supplier policies.

Professional service fees paid to Lumera Journeys are non-refundable.

Where suppliers approve refunds:

  • processing times are determined solely by the supplier;
  • banks may require additional processing time;
  • Lumera Journeys cannot expedite supplier refunds.

The Agency makes no guarantees regarding supplier refund approval or timing.


10. Credit Card Authorization

By providing payment information, the traveler certifies that:

  • they are the authorized cardholder;
  • they authorize Lumera Journeys to process approved travel-related charges;
  • they understand supplier charges may appear separately from Agency service fees;
  • they agree to all supplier and Agency payment terms.


11. Changes Requested After Booking

Changes requested after booking may result in:

  • supplier change fees;
  • fare differences;
  • hotel rate increases;
  • Agency administrative fees.

All change requests are subject to supplier availability.


12. No Agency Liability

Lumera Journeys shall not be liable for losses resulting from:

  • acts or omissions of suppliers;
  • missed flights;
  • missed connections;
  • schedule changes;
  • weather events;
  • natural disasters;
  • pandemics;
  • border closures;
  • government actions;
  • terrorism;
  • strikes;
  • mechanical failures;
  • civil unrest;
  • denied entry;
  • passport or visa issues;
  • medical emergencies;
  • lost baggage;
  • theft;
  • traveler negligence.

The traveler assumes responsibility for complying with all travel documentation, health, passport, visa, customs, and entry requirements.


13. Acceptance of Terms

By signing below, making payment, or authorizing Lumera Journeys to book travel, the traveler acknowledges that they:

  • have read these Payment Terms & Conditions;
  • understand all provisions;
  • agree to be bound by these terms;
  • agree to all applicable supplier terms and conditions;
  • understand that professional service fees are non-refundable;
  • understand that travel prices may change until confirmed;
  • acknowledge the recommendation of travel insurance;
  • agree to seek supplier remedies before initiating any payment dispute related to supplier services.